PRIVACY POLICY

Your privacy is important to us. We do not rent, sell, or share your personal information with third parties except as described in this policy.

We may update this Privacy Policy from time to time. If you are a registered user, we will notify you of material changes by email. Otherwise, please check this page regularly for updates.

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We comply with the UK GDPR and Data Protection Act 2018. You have the right to review, update, or request removal of your personal information at any time. To do so, please contact us by email. You may also update some of your details by logging into your Luna Collective account.

We only collect the personal information you choose to provide during registration or while using our Services.

To create an account or purchase services, you may be asked to provide:

• Full name

• Address

• Email address

• Phone number

• Billing information (including card details processed securely via our payment provider)

You may choose not to provide certain information, but this may limit your ability to use certain features or services.

Personal information is used to:

• Provide services

• Process payments

• Communicate account updates

• Deliver products or classes

• Ensure a secure and personalised user experience

We may collect certain technical data about your interaction with our website, including:

• Cookies

• IP address

• Browser type

• Device type

• Location

• Internet Service Provider

• Entry/exit pages

• Operating system

• Time/date stamps

• Usage patterns

This information helps us improve the quality, performance, and user experience of our website and services.

If you decline cookies, some features may not function fully.

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If you subscribe to our mailing list or become a customer, we may send newsletters, updates, promotions, or service-related messages.

For existing customers, we may process your information under legitimate interests to inform you about related services or updates.
You can unsubscribe at any time.

When you register or purchase services, your email will be added to the Luna Collective mailing list. You may receive:

• Welcome messages

• Account updates

• Service or product information

• Class or programme updates

• Marketing newsletters (if opted in)

Opting out of marketing emails will not affect essential service communications such as:

• Technical support

• Security updates

• Policy or terms changes

• Account recovery messaging

We employ and protect all security measures to ensure your data is protected and safe. However please be advised that while we take extra measures to protect your data and the integrity of your information, we cannot guarantee that our security measures will prevent unauthorised access from occurring. Please take the proper steps to maintain the security of your account information. We highly recommend that you set a secure password for your registered account with Luna Collective to keep others from easily guessing your password.

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Please note if you follow a link from our website to any third-party websites, we do not accept responsibility or liability for those third-party websites. 

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Under UK GDPR, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your data

• Object to or restrict certain types of processing

• Request a copy of your data to be transferred to you or another provider

You can exercise that right by contacting us at info@wearelunacollective.com

If you have any questions or concerns about this policy or any Luna Collective services and/or products, please don’t hesitate to contact us at info@wearelunacollective.com