LEGAL

“In-Person Services” include, but are not limited to:

• Private Solo Sessions

• Private Duet Sessions

• Micro-Collective Sessions (2–4 people)

• Sport-Specific Training (e.g., golf, tennis, climbing, rowing)

• Corporate Wellbeing Services

• Hotel Pilates Experiences

• Workshops, Events, Demonstrations & Pop-Ups

• Teacher Mentoring, Assessor Services & Education Delivery

“Client” refers to any individual, company, hotel guest, or organisation receiving the service.

By using the Services, you agree to these Terms. We may update them from time to time.

• Registered users will be notified by email if we make any material changes.

• All changes take effect from the moment they are posted, so please review this page periodically.

Payment Requirements

• All in-person sessions must be paid for in advance to secure the booking.

• Bookings without payment may be released without notice.

• Block packages (if offered) must be used within the timeframe stated at purchase.

Accepted Payment Methods

Payments may be made via card, direct bank transfer, or other methods specified by Luna Collective.

Pricing

Pricing may vary across services (e.g., private sessions vs corporate bookings vs hotel sessions).
Prices may be adjusted at any time; however, confirmed bookings retain their agreed price.

Client Cancellations

• 24 hours’ notice is required for all cancellations or rescheduling.

• Sessions cancelled with less than 24 hours’ notice will be charged in full.

• Missed sessions are non-refundable and non-transferable.

Late Arrivals

• Sessions start and finish at the scheduled time, regardless of client arrival time.

• Sessions cannot be extended due to lateness.

• If you are more than 15 minutes late, the instructor may refuse entry for safety reasons, and the session will be charged in full.

Luna Collective Cancellations

If we cancel your session due to illness or unforeseen circumstances:

• You will be offered a rescheduled session or a full refund.

• No compensation is provided for travel, accommodation, or incidental costs.

• The session will proceed even if one or more participants cancel.

• Individual refunds are not provided for missed group classes.

• Spaces are non-transferable unless agreed in advance.

• Participants must arrive on time; late arrivals may not be admitted for safety reasons.

• Tickets for workshops or events are non-refundable unless the event is cancelled by Luna Collective.

• Tickets may be transferred to another participant with written notice.

• Luna Collective reserves the right to change the advertised instructor or venue if required.

• If minimum attendance is not met, we may cancel the event and issue a full refund.

Corporate Bookings

• Corporate sessions must be paid according to the agreed invoice terms.

• Cancellation policies for corporate clients will be stated in the contract or quotation.

• Late payment may incur administrative fees.

Client Responsibility

By attending In-Person Services, you confirm that:

• You are in suitable physical condition to participate in exercise

• You have completed a health questionnaire if requested

• You will disclose all injuries, medical conditions, and changes in health

• You will follow the instructor’s guidance at all times

Failure to disclose relevant health information may result in exclusion from sessions.

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Environment

For any off-site or at-home sessions, you are responsible for ensuring your environment is:

• Clean, safe, and free of hazards

• Spacious enough for the session

• Equipped with suitable flooring and lighting

Pregnancy & Postnatal

Unless a session is specifically designed and advertised as pre/postnatal friendly, it is not suitable for pregnant or postnatal clients.
You may be required to provide medical clearance.

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Illness

Please do not attend in-person sessions if:

• You are unwell (including cough, fever, flu-like symptoms, infection, dizziness)

• You have an injury that makes participation unsafe

• You are under the influence of alcohol or drugs

Luna Collective may refuse participation if it is unsafe for you or others.

To ensure safety, clients must:

• Use apparatus only under instructor supervision

• Not adjust springs, settings, or equipment without permission

• Report any discomfort or equipment concerns immediately

• Wear appropriate clothing to prevent snagging on equipment

You acknowledge that misuse of Pilates apparatus can result in injury, and you agree to follow all safety instructions.

Luna Collective maintains a respectful, professional environment.
We may refuse service, without refund, if a client:

• Acts aggressively or disrespectfully

• Harasses staff or other clients

• Damages equipment or property

• Attends under the influence of alcohol or drugs

• Violates these Terms

Luna Collective is not responsible for:

• Theft

• Loss

• Damage to personal belongings

You bring personal items at your own risk.

By participating in any In-Person Services, you acknowledge and agree that:

• Exercise carries inherent risks, including injury, illness, or in rare cases, death

• You voluntarily assume all associated risks

• You release Luna Collective Ltd, its directors, instructors, employees, and contractors from liability for any personal injury, property damage, or loss arising from participation except where caused directly by our negligence

This waiver applies to you and your heirs, assigns, and legal representatives.

Luna Collective reserves the right to:

• Modify class times, schedules, or offerings

• Substitute instructors

• Change venues or equipment

• Cancel or amend services when necessary

Any essential changes will be communicated as early as possible.

For any concerns or questions about these Terms, please contact:

info@wearelunacollective.com